Learn About Us

We are a team of certified specialists who offer technical help for all computer brands. We are a one-on-one support provider for Family Tree Maker and have no affiliation with any other brands. We mostly deal with difficulties involving software.

About Family Tree Maker Help

Family Tree Maker Help is a non-profit organization that was founded in 1989. We continue to provide support for the family tree creator software.

Is it safe to give remote access?

Yes, it's risk-free. We access your computer using Login software, which is a one-time access. While we fix your problems, you may see us working on your computer. We work under the US Data Protection Act.

How long does it take to fix problems?

As soon as you allow our customer support team to diagnose the issue, they inform you of the time and cost involved. You will not be charged if you have already used our services.

How should I pay for your services?

We charge for our services since we are a premium service provider. If you need free assistance, you should contact Mackiev. Please note that MacKiev does not offer telephone or remote help.