At Family Tree Maker Help, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.
1. Information We Collect
Personal Information
- Name and Contact Information: First name, last name, email address, phone number, and mailing address.
- Account Information: Username, password, and account preferences.
- Payment Information: Payment details processed securely through PayPal and Stripe. We do not store your credit card information.
- Usage Information: Information about how you use our website, including pages visited, time spent, and interactions.
Automatically Collected Information
- IP Address: Your IP address is collected to help diagnose server problems and administer our website.
- Browser Information: Browser type, version, and operating system.
- Device Information: Device type and screen resolution.
- Cookies: We use cookies to enhance your experience and remember your preferences.
2. How We Use Your Information
- To provide and maintain our services
- To process your payments and deliver software downloads
- To communicate with you about your account and support requests
- To send you promotional emails about our services (you can opt-out at any time)
- To improve our website and services
- To comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website and providing our services.
- Legal Requirements: We may disclose your information if required by law or to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All payment transactions are encrypted using SSL technology.
5. Your Rights
- Access: You have the right to request access to your personal information.
- Correction: You have the right to request correction of inaccurate information.
- Deletion: You have the right to request deletion of your personal information.
- Opt-out: You can opt-out of marketing communications at any time.
6. Cookies
Our website uses cookies to improve your experience. You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us.