Refund Policy

At Family Tree Maker Help, we want you to be completely satisfied with your purchase. This Refund Policy outlines our refund process and terms.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all software purchases. If you are not satisfied with your purchase for any reason, you can request a full refund within 30 days of the purchase date.

2. Eligibility for Refund

• Refund requests must be made within 30 days of the original purchase date.
• The software must not have been used extensively (we reserve the right to assess usage).
• Refunds are processed to the original payment method used for the purchase.
• Transaction fees and processing charges are non-refundable.

3. How to Request a Refund

To request a refund, please contact our support team at familytreemaker@mackievs.com or through our contact form. Please provide:

• Your full name and email address used for the purchase
• Order number or transaction ID
• Reason for the refund request

4. Refund Processing Time

Once your refund request is approved, we will process the refund within 5-10 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider.

5. Exceptions

• Refunds are not available for services that have been fully rendered (e.g., remote support sessions).
• Refunds are not available for customers who have violated our Terms and Conditions.
• If you purchased through a third-party reseller, you must contact them directly.

6. Technical Support Refunds

If you purchased a support plan and are not satisfied with the service, you may request a partial refund for the unused portion of your plan. Refund requests for support plans are evaluated on a case-by-case basis.

7. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact our support team. We are here to help.