Terms & Conditions

Last updated: July 29, 2026

Welcome to Family Tree Maker Help. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing this website and using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Services Provided

We provide technical support services for Family Tree Maker software. Our services include:

Technical support via chat, email, and remote access
Software installation and update assistance
Genealogy research guidance
Troubleshooting and error resolution

3. Disclaimer of Affiliation

We are an independent technical support provider. We are not affiliated with Software MacKiev, Ancestry, or any other brand. Family Tree Maker is a registered trademark of Software MacKiev. Our use of third-party trademarks is solely for reference purposes.

4. User Obligations

You must provide accurate and complete information when using our services.
You are responsible for maintaining the confidentiality of your account credentials.
You agree to use our services for lawful purposes only.
You may not use our services to distribute malware or engage in any harmful activities.

5. Payment and Refund Policy

All payments for our services are processed securely through PayPal and Stripe. We offer a 30-day money-back guarantee on our software purchases. Refund requests must be submitted within 30 days of purchase.

6. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Family Tree Maker Help and is protected by copyright laws. You may not reproduce, distribute, or modify any content without our prior written consent.

7. Limitation of Liability

We provide our services "as is" without any warranties. We are not liable for any damages arising from the use of our services or the Family Tree Maker software. Our liability is limited to the amount paid for our services.

8. Privacy Policy

We value your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with the updated date. Your continued use of our services constitutes acceptance of the revised terms.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us.